Retell AI · Operations

Commercial Counsel

Location
San Francisco Bay Area
Employment Type
Full time
Department
Operations
Compensation
$210K – $350K • Offers Equity • Relocation Bonus

ABOUT RETELL AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

Recent recognition:

 

ABOUT THE ROLE

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

We're hiring our first Senior Counsel to build Retell's legal function from the ground up. You'll report directly to the founder and be Sales' go-to partner on every enterprise deal. Voice AI raises new legal questions around consent, AI disclosure, and outbound calling, and you'll help set how we answer them.

KEY RESPONSIBILITY

This hire has fast, safe contracting that keeps enterprise deals moving.

  • Close enterprise agreements (MSA, DPA, BAA, order forms) quickly, with minimal reliance on outside counsel

  • Build contract templates, a negotiation playbook, and turnaround SLAs, so sales are never blocked

  • Set Retell's position on voice AI legal issues: call recording consent, TCPA, AI disclosure, and customer use-case reviews

  • Own platform terms, acceptable use policy, privacy policy, and outside counsel spend

WHAT WE'RE LOOKING FOR

Must have:

  • JD and active US bar membership in California State

  • 6+ years of commercial or technology transactions experience OR 4+ years in a tech transactions group at a top law firm

  • Experience with privacy and AI regulation (GDPR, CCPA, EU AI Act)

 

Nice to have:

  • Background in telecom, TCPA, or healthcare (BAA) matters

HOW WE EVALUATE

We care less about checkboxes and more about:

  • Judgment that balances legal risk with deal speed

  • Precision and speed in real redlines

  • Explaining legal issues clearly to non-lawyers

  • Ownership under ambiguity

YOU MIGHT THRIVE IF

  • You'd rather find a path to yes than write a memo on why not

  • You enjoy high deal volume and fast turnarounds

  • You want to build a legal function, not inherit one

 

JOB DETAILS

Location: Redwood City, California (Relocation support provided)

US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

 

Compensation

Our compensation ranges reflect different scopes of responsibility and cash/equity options. Your offer will depend on the skills and impact you demonstrate during interviews, the scope of the role, and your preferred cash/equity balance.

Annual base salary ranges:

  • Senior: $210,000–$250,000

  • Staff: $220,000–$280,000

  • Principal: $250,000–$350,000

OTHER BENEFITS

  • 100% coverage for medical, dental, and vision insurance

  • $70/day DoorDash credit for breakfast, lunch, dinner, and snacks

  • $200/month wellness reimbursement (gym, fitness classes, etc.)

  • $300/month commuter reimbursement (gas, Caltrain, etc.)

  • $75/month phone bill reimbursement

  • $50/month internet reimbursement

 

COMPENSATION PHILOSOPHY

  • Best offer upfront: Choose from three cash-equity balance options; no negotiation needed

  • Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders

  • High ownership: small teams, >$1M revenue per employee, and significant equity

  • Performance-based: Offers tied to interview performance, not tenure or past salary

 

INTERVIEW PROCESS

  • Recruiter screen (15 min)

  • Intro and Deep Dive with Legal team (30 min)

  • Hiring Manager or Team Member interview (30 min)

  • Onsite (2.5 hours)

    • Live Exercise & Negotiation role-play

    • Deal walk through

    • Cross-functional conversation with Sales and Deal Desk

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